Delivery and Returns
|Trading Address:||Unit 2 Kettlewell yard, Austin Fields Industrial Estate, Kings Lynn, Norfolk PE30 1FB|
|VAT Number:||132 0820 60|
These terms and conditions of sale apply to agreements for the sale of goods by Hairtech Wholesale to its customers via the Hairtech Wholesale Website. By proceeding to place an order for goods on the Website, the customer agrees to the following terms and conditions. No variations to these terms and conditions will be binding unless expressly agreed in writing by an authorised representative of Hairtech Wholesale.
- We will dispatch products to the address you specify in your Order. Please note we do not currently deliver outside the UK mainland. We will use our reasonable endeavors to meet the anticipated delivery dates set out below but please note these are approximate timings only and time of delivery is not of the essence.
- Your email and or telephone number you provide to us may be passed to our nominated carrier to enable them to notify you of expected delivery time slot or to re-arrange delivery.
- If you have chosen standard delivery, we aim to deliver the products you have ordered (provided they are in stock) to you within 3 to 5 working days.
- If any Product(s) are not in stock at the time you place your Order, then delivery may take 6 to 8 weeks and we will dispatch the Product(s) to you when we have received sufficient stock.
- We will dispatch Product(s) via our nominated carrier.
Next Day delivery
- The next day delivery service is only available for orders received and paid for before noon Monday to Thursday. Orders placed on Fridays before noon for next day delivery will be delivered on the following Monday, excluding bank holiday weekends.
Large or heavy items
- Large or heavy items may take longer to deliver. Please contact us to discuss arrangements for delivery before placing your Order on the Website.
- Please note that large or heavy items (for example furniture, couches) may be subject to an additional delivery charge. Please contact us for a quotation for delivery charges on large or heavy items before you place your Order.
- We do not currently deliver outside the UK mainland.
Our charges for standard delivery in the UK mainland (save the Scottish highlands) are as follows:-
Value of order Delivery charge Order up to £49.99 (net of VAT) £3.95 Order of over £50.00 (net of VAT) Free
Our charges for standard delivery to the Scottish Highlands are as follows:-
Value of order Delivery charge Order up to £49.99 (net of VAT) £12.95 Order of over £50.00 (net of VAT) £7.95
Our charges for next day delivery to the UK mainland (save the Scottish highlands) are as follows:-
Value of order Delivery charge Order up to £49.99 (net of VAT) £7.95 Order £50.00 to £99.99 (net of VAT) £4.95 Order of over £100.00 (net of VAT) Free
Our charges for next day delivery to the Scottish Highlands are as follows:-
Value of order Delivery charge Order up to £49.99 (net of VAT) £16.95 Order £50.00 to £99.99 (net of VAT) £11.95 Order of over £100.00 (net of VAT) £7.95
Faulty, damaged or missing items
Hairtech Wholesale must supply Product(s) that conform to the agreement made between the customer and Hairtech Wholesale. If on delivery you find Products to be damaged, faulty or missing please inform us within 48 hours by email or telephone. In the event that the Products are damaged or faulty and you inform us as above, we will:-
- arrange collection of the Products at our cost; and
- provide replacement Product(s) (without charge for delivery) provided that such Product(s) are in stock and in the event that they are no longer in stock we will provide a reimbursement to you of the price of the Product (and any delivery charges you incurred) within 14 days. We will make reimbursement using the same means of payment as you used for the initial transaction.
- Hairtech Wholesale must supply Product(s) that conform to the agreement made between the customer and Hairtech Wholesale. If on delivery you find Products to be damaged, faulty or missing please inform us within 48 hours by email or telephone. In the event that the Products are damaged or faulty and you inform us as above, we will:-
- You have the right to cancel the contract with Hairtech Wholesale within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Product(s).
- To exercise the right to cancel, you must inform us (using our postal or email address at the top of these terms and conditions) of your decision to cancel this contract by a clear statement (eg a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory.
- To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
- Unless you tell us that you wish to cancel the contract within the cancellation period then your right to cancel your agreement with Hairtech Wholesale will be lost and you will not be entitled to reimbursement.
Product(s) that cannot be returned
- Unless the items are damaged or faulty, for hygiene reasons we cannot accept returns of scissors, razors, blades, hair brushes, piercing tools, hot brushes and wands. This list is not exhaustive.
- If you cancel your contract with Hairtech Wholesale, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
- We may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
- 14 days after the day we receive back from you any Product(s) supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the Product(s), or
- if there were no Product(s) supplied, 14 days after the day on which we are informed about your decision to cancel your contract with Hairtech Wholesale.
- We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
- We may withhold reimbursement until we have received the Product(s) back or you have supplied evidence of having sent back the Product(s), whichever is the earliest.
Returning the Product(s) to us
- You shall send back the Product(s) or hand them over to us (at the postal address set out at the top of these terms and conditions) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the Product(s) before the period of 14 days has expired.
- You will have to bear the direct cost of returning the Product(s).
- You are only liable for any diminished value of the Product(s) resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product(s).
- Please enclose a copy of your original invoice with all returns.
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